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The Division of Administration

The Division of Administration (DoA) at UN Geneva consists of the Office of the Director of Administration and four service areas: Central Support Services, Financial Resources Management Service, Human Resources Management Service, and Information and Communication Technology Service.

The Division is responsible for administration, coordination, and communication functions that support UN Geneva. It also provides services to more than 30 UN entities based primarily in Geneva, Bonn, and Turin, as well as approximately 90 field offices worldwide.

Office of the Director of Administration

The Office of the Director of Administration provides leadership, coordination, and oversight across the Division. It coordinates strategic priorities, policies and projects, promotes collaboration with other UN entities, and monitors the Division's performance.

Key functions include:

  • Providing strategic direction and oversight for the Division.
  • Coordinating policies, projects, initiatives and priorities across service areas.
  • Promoting communication and collaboration with other UN entities.
  • Supporting organizational improvement and transformation initiatives.
  • Monitoring performance and accountability.
  • Facilitating administrative collaboration across the UN system.

Specialized Service Areas

Central Support Services

Central Support Services (CSS) is responsible for the operation, maintenance, and management of the Palais des Nations, including its buildings, technical infrastructure, parks and gardens. It provides the facilities and support services required for the day-to-day functioning of UN Geneva and the delivery of its conference activities.

Financial Resources Management Service

The Financial Resources Management Service (FRMS) is responsible for financial planning, budgeting, accounting, reporting, oversight, and related services for UN Geneva and other UN entities.

Its responsibilities include:

  • Administering medical insurance services for approximately 26,000 staff members, retirees and their dependants worldwide.
  • Processing more than 400,000 payments each year.
  • Administering more than 5,500 grants annually.

Human Resources Management Service

The Human Resources Management Service (HRMS) is responsible for recruitment, staffing, staff administration, legal advisory services, learning and development, and other human resources functions for UN Geneva and participating UN entities.

Its responsibilities include:

  • Managing approximately 3,000 staff contracts across more than 25 UN entities.
  • Providing legal advisory services to 22 UN entities.
  • Delivering learning and development programmes to more than 60,000 participants each year, including UN personnel, Member State representatives, and members of civil society.

Information and Communication Technology Service

The Information and Communication Technology Service (ICTS), through the Regional Technology Center for Europe, provides information and communication technology services to UN Secretariat offices and programmes in Geneva and across the European region.

Its responsibilities include:

  • Operating and maintaining the UN Geneva network that spans 27 buildings in Geneva, with 9,000 connected devices, and a data center with more than 600 servers.
  • Supporting approximately 1,800 fixed telephone users and 1,100 mobile users.
  • Providing technical support for over 800 hybrid conferences per year and 75 meeting rooms with technology each year.